SHIPMENT

We ship our orders exclusively with the shipping provider DHL.

Delivery times

Germany: 1–3 working days
Austria: 2–5 working days
Switzerland: 4–7 working days

The delivery time begins after the contract is concluded. For personalized products, the delivery time may be extended by an additional 1–2 business days for processing.

After your order has been shipped, you will automatically receive a shipping confirmation via email with a tracking number.

Shipping costs

Germany: free shipping
Austria: free shipping on orders over €40
Switzerland: free shipping on orders over CHF 50

Orders below this value may incur shipping costs. The exact shipping costs will be displayed during the checkout process.

Deliveries to countries outside the European Union may incur additional costs such as customs duties, import taxes, or local taxes. These are levied by the relevant authorities and are to be borne by the customer.

RETURNS

You have the right to cancel your order within 14 days of receiving the goods.

The goods must be returned within 14 days of declaring the cancellation.

You bear the direct costs of returning the goods.

Please send your return to the following address:

Büsra Bahadir
Schönaicher Straße 96
71032 Böblingen
Germany

We recommend contacting us via our contact form, email, or WhatsApp chat on our website before returning any items so that we can provide you with all the necessary return information. However, this is not a requirement for exercising your right of withdrawal.

After receiving and inspecting the returned item, we will refund the purchase price within 14 days via the original payment method.

Special note regarding personalized products

According to § 312g para. 2 no. 1 BGB, there is no right of withdrawal for personalized products, as these are individually manufactured according to customer specifications.

Should there be an error on our part with a personalized product (e.g., incorrect engraving or damaged goods), please contact us. In this case, we will of course find a solution.

Free items included in promotions

In certain promotions, a free item may be granted if a minimum order value is reached.

If the required minimum order value is no longer met due to a return of goods, the free item must also be returned.

If the free item is not returned, we reserve the right to deduct the corresponding value of the free item from the refund.

As of March 2026